RETURNS, BREAKAGES and REFUNDS POLICY
This shopping website is currently for private customer purchases from within, and delivery to, Australia. If you reside outside of Australia and wish to purchase from us please email us and we will respond directly about how we can sell to you. Our email address is: firstname.lastname@example.org
If you are a retail outlet that wishes to discuss stocking our products, please email us at: email@example.com
Refunds and exchanges
Whitelaw & Newton operates under Australian law. Under Australian law, we are not required to provide a refund or replacement if you change your mind. You can, however, choose a refund or exchange if an item has a major problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Does not do what we said it would, or what you asked for, and cannot be easily fixed.
To be eligible for a return, and you believe that your request falls under the four points above, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our policy lasts 30 days from your purchase, that is 30 days from the date of your receipt. If 30 days have gone by since your purchase, we cannot offer a refund or exchange. We require a receipt or proof of purchase.
If you believe you are eligible for a refund or exchange, as a first step email us to explain why you believe you need a refund or exchange. You should email: firstname.lastname@example.org
Breakages and damaged items
If your items arrive broken please email us close up photos of the broken goods within 7 days of receipt to arrange a replacement or credit. Do not send back to us broken or damaged items.
Whitelaw & Newton will not take responsibility for any breakages or damage after the order has been delivered in good condition.
If you believe you have a broken or damaged item, as a first step email us within 7 days of receipt of the items. You should email: email@example.com
Procedure for Refunds and exchanges
To return your product, you should mail your product to:
Whitelaw & Newton
23 Burns Road, Wahroonga
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over AUD$75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot of course guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also finally confirm with you the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Procedure for Breakages and Damaged items
If we accept the breakage or damage claim, after you have emailed us the evidence within 7 days of receipt of the item, we will contact you to see if you want a replacement or credit.